Handmaid- Half Mandala 2021.png

QUESTIONS!

We are ready to book! How do I place a hire order with you?


Firstly, yay! We're delighted to celebrate with you!

Add items to your Wishlist on our website and send it to us to check availability, OR send us an email with the date of your event and what you would like to hire.
We will let you know whether the items are available for that day and give you a quote for the hire, including a bond by email. We do not book anything in until you confirm with us the items you want for your date. If you want to book the items, just: 1. confirm the items 2. confirm your hire date, and 3. send us your contact phone number and address for our invoice system.

We will then email you an invoice. Your booking is confirmed when 25% of the invoice is paid to hold the items for that date. Full payment on the invoice is required two weeks before your event. Your bond will be returned to you when all hired items have been returned to us in good order and on time. Easy peasy!




How long is the hire period for?


We understand Rome wasn't built in a day and your event isn't just the time the guests are there. There is always the set up and clean up too. Hire of our items is for three days so you can pick up on a Friday and return on the Monday!




Do you do deliveries or can I pick up?


Items can be picked up from us on the Kapiti Coast, or we can deliver most items to you in the locale. There is an additional cost for delivery, depending on where that is. We can deliver to most parts of the Wellington Region (although, not the Wairarapa) and to parts of Horowhenua. To other places, a courier could be used, depending on items for hire.

We currently don't hire beyond the lower North Island.




What are your Terms & Conditions when I hire from you?


When you hire from us - which starts from when we receive your deposit - then you are agreeing to hire on our Conditions of Hire.

We will send these to you when you book with us or just ask if you'd like to see them first!




What about your Terms & Conditions for Sadie Swoon?


Sadie Swoon comes with her own terms and conditions, separate from our Handmaid Hire T & Cs.

zIf you want to book Sadie, we will send you Sadie's Booking Agreement to read and sign before a booking is finalised.




Do you have T & Cs for your Styling Services?


Before we agree to style your event, we always meet with you first to ensure we are a good match!

If you decide to book our services, then we will provide you with a proposal and agreement to sign setting out our mutual rights and obligations (don't worry, it's not scary!).




*%$#%...uh-oh! What happens if something breaks or gets stained...?


Accidents and mishaps happen so we have a replacements charge for any items damaged. All items are checked on return and any damages will be taken from your bond or if in excess of the bond, will be charged to you within two weeks following the item's return. As many of our items are vintage, particular care must be taken. Much of the china is very delicate and cannot be used in dishwashers or microwaves. Likewise, vintage linen must be handwashed and cannot go in dryers. Please ask about the replacement charge of a particular item - these vary since many of the vintage items cannot be replaced with an exact item but are usually 5 x the hire rate (vintage china items are an exception - just ask if you'd like to know specific rates).




Do you hire outside of the Wellington Region?


We love living and working from the Kapiti Coast as we can go to the Big Schmoke of Wellington or head further up the Coast to Horowhenua. So long as you pick up and collect to the agreed times, you can take our items wherever you go. However, we only deliver to the Hutt Valley, Wellington, Porirua, Kapiti Coast and parts of the Horowhenua. Just ask us what you need and we'll see if we can help!

Sadie Swoon can go further afield and is often in the Wairarapa. If you want her to go even further, again just ask and we'll see if we can make it happen!




Is there a minimum hire?


Yes, we have a minimum hire order of $50.





apple-touch-icon.png