Contact Us

Have a question? You can reach us here:
FAQs about our services

Email: info@handmaid.nz

 

Phone Charlotte: 021 987 925
 

We are based in Kapiti, Wellington.

1. How do I place a hire order?

Send us a message with the date of your event and what you would like to hire. 

 

We will let you know whether the items are available for that day and give you a quote for the hire, including a bond.

 

If you want to book the items, just confirm the items and hire period and we will send you an invoice.  Your booking is confirmed when 25% of the invoice is paid.

 

Full payment on the invoice is required two weeks before your event.  Your bond will be returned to you when all hired items have been returned to us in good order and on time.  Easy peasy!

2. How long is the hire period?

We understand Rome wasn't built in a day and your event isn't just the time the guests are there.  There is always the set up and clean up too. 

 

Hire of our items is for 48 hours but if you need longer, we can come to an arrangement.

3. Do you do deliveries or can I pick up?

Items can be picked up from us in Raumati South on the Kapiti Coast, or we can deliver most items to you in the locale.  There is an additional cost for delivery, depending on where that is.  We can deliver to most parts of the Wellington Region (although, not the Wairarapa) and to parts of Horowhenua.  To other places, a courier could be used, depending on items for hire.

We currently don't hire beyond the lower North Island.

4. Uh-oh...What happens if something gets   broken or irreparably stained?  

Accidents and mishaps happen so we have a replacements charge for any items damaged.  All items are checked on return and any damages will be taken from your bond or if in excess of the bond, will be charged to you. 

 

As many of our items are vintage, particular care must be taken.  Much of the china is very delicate and cannot be used in dishwashers or microwaves.  Likewise, vintage linen must be handwashed and cannot go in dryers.

 

Please ask about the replacement charge of a particular item - these vary since many of the vintage items cannot be replaced with an exact item.

5. What are your terms and conditions when I hire from you?

When you hire from us - which starts from when we receive your deposit - then you are agreeing to hire on our Conditions of Hire.  Click here to see the details:

6. Are the items new?

When we say vintage, we mean vintage (and not vintage-look).  Some of our items are over a hundred years old and many are at least 60 years old.  Accordingly, our items will show wear commensurate with age - for example, gilt wear on china, markings on wood etc.  We believe these marks add to the charm and rustic look.  However, we do not hire any china to be used for food or drink that has chips on the usable surface.

 

We also have a number of select vintage-look items, which are great when you want a consistency in the design. For example our water bottles, handled mugs and a set of our tablecloths.